Privacy Policy

1. Who We Are

Revolut Entertainment ("we", "us", "our") operates premium interactive entertainment services exclusively for Revolut account holders. We act as a data controller in respect of personal information collected through our platform.

Contact for data matters: [email protected]

2. Information We Collect

2.1 Information Received from Revolut

When you access our entertainment services through your Revolut account, we receive certain information from Revolut to enable the integration, including:

• Account identifier (anonymised user ID)
• Account status and eligibility indicators
• Transaction-related data for activity within our platform
• Regional and currency settings

2.2 Information You Provide Directly

• Communications sent through our contact forms
• Preferences and settings you configure within the platform
• Support requests and correspondence

2.3 Automatically Collected Information

• Device type and operating system
• Session duration and activity logs
• IP address (anonymised for analytics)
• Browser type and settings
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To provide, maintain, and improve the entertainment platform
• Account Management: To manage your access, preferences, and player protection settings
• Transaction Processing: To facilitate deposits, withdrawals, and balance management via Revolut
• Compliance: To meet legal obligations including AML checks, age verification, and regulatory reporting
• Safety & Security: To detect fraud, protect against abuse, and ensure platform integrity
• Customer Support: To respond to your queries and resolve issues
• Analytics: To understand how the platform is used and make improvements

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you've requested
• Legal obligation: Compliance with regulatory requirements, AML, and player protection laws
• Legitimate interests: Fraud prevention, security monitoring, and service improvement
• Consent: Marketing communications and non-essential cookies (where applicable)

5. Data Sharing

We do not sell your personal data. We may share data with:

• Revolut: As required by the partnership integration agreement
• Licensed game providers: Technical data required to deliver specific experiences
• Regulatory authorities: As required by law or upon lawful request
• Service providers: Cloud hosting, analytics, and customer support tools — all under data processing agreements

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Financial transaction data is retained for a minimum of 5 years in compliance with AML regulations. Account data is retained for 2 years following account closure unless legally required to keep it longer.

7. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request a copy of personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. International Transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Security

We implement technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, regular security assessments, and incident response procedures. All data is processed within Revolut's security infrastructure.

10. Cookies

We use cookies and similar technologies. For full details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact & Complaints

For privacy queries: [email protected]

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority (e.g., the ICO in the UK).